Refund policy

Voilà ta politique de retour — claire, rassurante pour le client mais protégée pour toi :

Return Policy — Forever Story

We want you to love your purchase. Here's everything you need to know.

30-Day Return Window

If you're not completely satisfied with your order, you may request a return within 30 days of the delivery date.

Eligibility

To be eligible for a return, your item must be:

Unused and in original condition — pages blank, no writing, no damage
In its original packaging
Accompanied by proof of purchase

Items that have been written in, personalized, or damaged after delivery are not eligible for return.

How to Request a Return

Email us at support@foreverstory.shop with:

Your order number
Reason for return
Photo of the item

We'll respond within 48 business hours with return instructions.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 7 days of delivery with a photo. We'll send a free replacement immediately — no return required.